How do I book a tour package?
Book online 24/7: Select your tour, choose date and number of passengers, fill in your details, and pay the deposit. You’ll receive instant email confirmation with itinerary and WhatsApp support.
What’s the cancellation policy?
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Can I customize my itinerary?
Yes! Combine Machu Picchu + Sacred Valley, add Rainbow Mountain, or create private tours. Send your preferences via WhatsApp and our team builds your perfect itinerary within 24 hours.
How far in advance should I book Machu Picchu?
Book Machu Picchu 3-6 months ahead (tickets sell out fast). Check availability or contact WhatsApp for real-time updates.
Do you offer group discounts?
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What documents do I need to book?
Just passport copy (or ID for locals), date of birth, nationality, and hotel in Cusco. No physical documents needed until pickup. Minors need parental authorization. All handled digitally during booking process.
If the tour is canceled due to weather conditions, do I get a refund?
Tour cancellations due to bad weather conditions are not refundable, as they are factors beyond our control.
If my tour is canceled, is the Machu Picchu entrance fee refundable?
According to the latest policy updates from the Decentralized Directorate of Culture of Cusco (DDC), all entrance tickets to Machu Picchu are personal. Therefore, tickets purchased for Machu Picchu are non-reschedulable, non-transferable to another date and/or person, and non-refundable.
For the train trip to Machu Picchu, what should I do with my luggage?
The train company that takes you to Machu Picchu does not allow luggage over 5 kg. You can leave larger bags at your hotel in Cusco at no extra cost.
Can I choose my seat number on the train?
Train seats are automatically assigned by the systems of Peru Rail and Inca Rail. Seat selection is not available.
Which train do you recommend to Machu Picchu: EXPEDITION or VISTADOME?
We recommend taking the Expedition or Voyager train on the way to Machu Picchu, and the Vistadome or 360° panoramic train on the return trip.
Is Yellow Fever vaccination mandatory?
The Yellow Fever vaccine is not mandatory but is recommended for trips to the Peruvian Amazon region.
Is travel insurance mandatory?
Travel insurance is not mandatory, but it is strongly recommended for all travelers to Peru.
Electrical outlets and voltage in Peru
The standard voltage in Peru is 230V. Some hotels may offer 110V with converters available upon request.
Best currency to use in Peru
Both US dollars and Peruvian soles are widely accepted. Exchange your money at trusted currency exchange houses in Peru.
What is the weather like in Peru?
There are two main seasons: rainy (Nov–Mar) and dry (Apr–Oct). Cusco can drop to 0°C and rise to 24°C; Lima ranges between 12°C and 35°C.